About this project
The problem we solve:
ED Loop solves the problem of poor patient and physician experience in Emergency Departments (EDs) caused by poor communication. This leads to an $11 billion loss in revenue for hospitals and physicians rooted in decreased patients/hour billed, patients leaving the waiting room before been seen, malpractice costs, poor consumer website ratings, and penalties from value based purchasing via low patient satisfaction scores. No other product gives the care team a tool to automate ED updates by secure texting one way between ED staff and patients/families. Other texting products are peer to peer or outpatient tools, not in-hospital tools to link patients and physicians in the ED. With 140 million ED visits/year and growing, we created a tool that uses technology to give the ED care team better control to manage a patient's experience during their shift, increase efficiency, allow more quality time at the bedside, and help the #1 ranked burned out MDs.
About our solution:
ED Loop is based on standard ED workflows. A patient or surrogate enrolls through an easy process. The ED care team member (physicians, nurses, physician assistants (PAs), nurse practitioners (NPs), residents, or scribes) is then able to sign up for patients on a secure dashboard where they can text, one-way only, prewritten messages. The messages communicate process updates, such as "heavy ambulance traffic", "thank you for being patient while you wait", "your labs are still pending", "I will be down to review results shortly". Patients cannot text back. No personal or private health information is texted. In addition to automating updates, ED Loop creates a care team member bio with a picture. The care team member who signs up for the patient can text the enrollee their bio to establish a more personal connection. ED specific content and follow-up clinic numbers can be texted directly to a patient's phone, improving education, adherence, and navigation. Progress to date:
ED Loop software is complete and ready for implementation. It has passed security and technical reviews at my hospital. I am in discussion with several hospitals and a NICU to pilot the software.
About Our Team
Dr. Carrie Mendoza, MD
Emergency Medicine, Practicing Physician
Pritzker School of Medicine, University of Ch Bio:
I am an Attending Emergency Medicine physician at Advocate Illinois Masonic Medical Center dedicated to improving the physician and patient experience. I have a Master’s Degree in Art History, medical degree from the University of Chicago, completed an Emergency Medicine residency at Denver Health Medical Center and a fellowship in Medical Toxicology at the Rocky Mountain Poison and Drug Center. I am dedicated to creating tools to renew and restore the doctor-patient relationship.
Advocate Illinois Masonic Medical Center